Welcome to the Bodrwnsiwn Veterinary Practice
We are a mixed veterinary practice, treating all small animals, farm animals and Horses. With branches in Mona, Holyhead, Menai Bridge, Amlwch and Bangor, we provide veterinary cover for Anglesey, Gwynedd and Conwy.
Our aim is to provide the best possible healthcare in a friendly and supportive environment. We have an experienced, enthusiastic team of vets, veterinary nurses and support staff, many of whom have specialist skills and knowledge in areas of animal health. As part of our commitment to giving the best healthcare, we run our own 24 hour a day 365 days a year emergency service, where you will see our regular team of vets and nurses.
We look forward to welcoming you and your animals to our practice.
The practice has been awarded Practice Standards by RCVS. The team at Bodrwnsiwn are very pleased.
The RCVS Practice Standards Scheme (PSS) is a voluntary initiative to accredit veterinary practices in the UK. Through setting standards and carrying out regular assessments, the Scheme aims to promote and maintain the highest standards of veterinary care.
We are now sending out Booster reminders by text message, email or post card. Please can you make sure that all your contact details are up to date with us. With the new GDPR coming into effect May 25th 2018, if you do not want to receive this content from the practice please let us know by “opting out”
Important Information Regarding GDPR
MILFEDDYGON BODRWNSIWN VETERINARY GROUP LTD
WHAT INFORMATION DO WE COLLECT AND WHY
When you register at our practice or online via a web form you will be asked for some essential information. This includes your title, first name, surname, address, email address, telephone and if applicable payment information. You may be also required to give your details for other reasons. These details can be collected in person, by telephone or online.
• Register your details as a new client or update your details if they have changed • Register your pet (s) on our Practice Management system • Make appointments • Process the fees due for any treatment • Contact you about your pet, your account or credit status where required • Contact you to advise when your pet(s) need reminders of treatments in the best interest of their health • Booster and Worming/Flea treatment reminders • Let you know of changes to our services • Ask you to complete client surveys • Newsletter information
WHO MAY WE SOMETIMES SHARE YOUR DATA WITH
Other Vet Practices including referral centres Insurance Companies who request a pet’s medical records to process an insurance claim (Petplan, Tesco, Direct Line, E & L, More Than, Vetsure, Help your cover, Asda, LV, AVIVA Etc) Kernow Answering Service External Labs (Idexx, SAC, Rossdales, SCRU, WVSC, APHA,Liphook, Liverpool.AC etc) Financial data to agencies assisting us with unpaid debt (Proserve & DSL) The data controller will ensure we have contracts with the above companies which confirm that your data will be processed following GDPR regulations.
HOW WE PROTECT YOUR INFORMATION
Your data is stored securely on our servers at all sites. Data is encrypted before transfer between the servers. Data is backed up off site and encrypted before transfer. Software is updated as required. A firewall is in place and we have cloud based antivirus/security software that will contact us immediately if there is a breach. We have cloud based mail filtering. We endeavour to keep your data up to date and accurate. Please help us keep your data up to date by contacting us if there are any changes. The practice has strict security procedures for the storage and disclosure of your information to prevent unauthorised access.
PROTECTING YOUR DATA
Any data no longer required will be deleted or destroyed securely and confidentially.
STATEMENT ON THE USE AND DISCLOSURE OF PERSONAL DATA
The practice or an outside company may send you SMS, post or emails to contact you about treatments we consider to be in the interest of the health of your pet, for example booster reminders. We may send you health advice about your animals. This communication is vital to maintaining the health of your pet(s). We do not consider it necessary to ask you to opt in to such communications. We do not pass on your information to a 3rd party. You can opt out by informing us. Any companies we use to send information, the data controller will ensure we have a contract in place to confirm that data is processed following the GDPR regulations.
Our website uses a statistics package that does log IP’s, dates and times of visits. These are generated by logs that the hosting company generates. The hosting company is Namesco.
Everyone has the right to access the personal data which is held by us. To obtain a copy of the personal information please apply in writing to the practice manager and your request will be passed to our data controller. The information will be made available within 30 days. You also have the right to request we delete your data. As your data has to be kept by us for legal reasons we would consult our professional advisers regarding any legal requirements to keep any data and inform you of their decision. Legally we have 30 days to exercise this.
Any changes we may make to our policy will be posted on our website, changed at our display information and if appropriate notified by email. If you have any questions about data protection please contact the practice on 01407 720800
Stefan Totir joined the practice at the start of June as one of our farm animal vets, many of you will already know him as he has worked in the area for a few years. Stefan is an accredited BCVA Johnes advisor who is under taking the Johnes disease management plans for the practice along with John Griffith, Eddie Devlin and Katherine Lockwood. For further information on the Johnes Management Plan please speak to one of the above vets.
Our Surgeries Location
Our Opening Times
|Mona||Emergency Only||8.30am - 6pm||8.30am - 6pm||8.30am - 6pm||8.30am - 6pm||8.30am - 6pm||8.30am - 1pm|
|Menai Bridge||Emergency Only||8.30am - 5pm||8.30am - 5pm||8.30am - 5pm||8.30am - 5pm||8.30am - 5pm||Emergency Only|
|Bangor||Emergency Only||8.30am - 6pm||8.30am - 6pm||8.30am - 6pm||8.30am - 6pm||8.30am - 5pm||8.30am - 1pm|
|Holyhead||Emergency Only||8.30am - 6pm||8.30am - 1pm||8.30am - 6pm||8.30am - 1pm||8.30am - 1pm||Emergency Only|
|Amlwch||Emergency Only||11am - 3pm||11am - 3pm||11am - 3pm||11am - 3pm||11am - 3pm||Emergency Only|